Refund policy

During the 14-day trial

Creating a trial account does not require a card. If you choose to activate a subscription, Stripe shows the amount and first charge date before you confirm.

Private deployment purchases

If you purchased a private deployment and it was not ready within one business day of checkout, or it was not set up the way you asked and we could not fix it within three business days, the first month is refunded in full. Email rob@fusiondataco.com with your checkout email.

After that

Monthly charges are not refunded once the month has started; cancel and the plan runs to the end of the month you paid for. If your instance was down because of us for more than two consecutive business days in a month, that month is credited.

How to ask

Email rob@fusiondataco.com. We answer within one business day.